Returns & Withdrawals

(Unless otherwise defined, or unless the context requires otherwise, Aall capitalised words on this page are defined in the Terms & Conditions, which you can view by clicking here https://captaintext.com/terms-and-conditions/)

 

Warranty

In accordance with the Terms & Conditions, Clients have the legal warranties concerning the conformity and defects in the Products sold.

Clients can implement these warranties by contacting the Company at info@captaintext.com.

For the conformity warranty, Clients have two years from the delivery of the Products to enforce it, during which Clients are exempt from proving the lack of conformity of Products.

This conformity warranty applies independently of any other commercial warranty granted to Clients.

For the warranty against hidden defects of Products sold, Clients can choose between the cancellation or a discount of the purchase order.

Clients are invited to read the full information about the Products’ warranty in Terms & Conditions.

 

Returns

Clients have 14 calendar days to cancel the purchase order and return the Products they purchased on the Website without reasons. This period starts from the receipt of the Products by the Client or a third party designated by him. In case of multiple deliveries for the same purchase order, this 14-day period starts from the receipt of the last parcel by the Client or a third party designated by him.

Exercising the Withdrawal Right: if Clients want to exercise this Withdrawal Right, they must notify the Company by postal mail to CaptainText, 52 rue Mouffetard, 75005 Paris, France or by email to info@captaintext.com. To be effective, this notification must include the following information:

  • Purchase order number
  • Delivery date
  • Client’s name
  • Delivery and billing address
  • Date

Clients must then send the Products back to the Company within 14 days from the notification of their Withdrawal Right. The returned Products must be in their undamaged and unused condition. They must be returned to the Company in their original packaging with their notice. Returned Products that are damaged, or used, or incomplete, or dirty, or devaluated due to Clients’ mishandling or misusing for things other than those related to the Products’ nature are not accepted and are not reimbursed, or are only partially reimbursed according to the devaluation the Products have suffered.

Clients must send back Products to the following address:

CaptainText
52 rue Mouffetard
75005 Paris
France

The transportation cost for sending the Products back to the Company under this Withdrawal Right is at the Clients’ expense.

The Company will refund the amount received during the payment for the purchase order as soon as the Company receives the returned Products in good condition. The Company will make this refund through the same payment method that Clients used for the initial transaction.

Exclusion of the Withdrawal Right: in accordance with Article L. 121-20-2 of the French Consumer Code, this Withdrawal Right does not apply to Customized Products or to any Product that is manufactured differently, individually, or personalized by the Company following Clients’ instructions or Clients’ specifications. The Company cannot take back, refund, or exchange the Customized Products at the Client’s request.

This Withdrawal Right is only possible on the sole condition that Clients have not personalized Products when validating their purchase orders on the Website.

Also in accordance with the French Consumer Code, this Withdrawal Right does not apply to purchase orders made by professionals on the Website.